Embedded Fintech Insurance Metrics: The Key to Unlocking Business Potential

35%

Overall attachment rate

The percentage of customers who choose to add insurance to their purchase

35%

2-3 weeks

Implementation period

The time taken for successful integration of Symbo’s CoverGateway API into your Fintech business

2-3 weeks

10%

Incremental revenue

Additional revenue generated by offering insurance options when added as an SKU

10%

5%

Increase in AOV

The increase in Average Order Value due to offering insurance options

5%

✔✔

Partner Analytics Dashboard

A tool for partners to access key insights such as policies issued, claims raised, and claims processed

✔✔

98%

Claim settlement ratio

Percentage of claims successfully processed and settled ensuring customer satisfaction

98%

24 hours

Claim settlement TAT

Time taken to process and settle a claim ensuring swift resolution for customers

24 hours

30%

Increase in NPS

Measure of customer satisfaction indicating a significant improvement in customer satisfaction due to the insurance options offered

30%

10%

Repeat purchase rate

Percentage of customers who return to make another purchase which shows that customers are coming back after embedding insurance

10%

4.5/5

Customer delight rating

Happy Customers = Happy Business

4.5/5
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