35%
Overall attachment rate
The percentage of customers who choose to add insurance to their purchase
2-3 weeks
Implementation period
The time taken for successful integration of Symbo’s CoverGateway API into your Fintech business
10%
Incremental revenue
Additional revenue generated by offering insurance options when added as an SKU
5%
Increase in AOV
The increase in Average Order Value due to offering insurance options
✔✔
Partner Analytics Dashboard
A tool for partners to access key insights such as policies issued, claims raised, and claims processed
98%
Claim settlement ratio
Percentage of claims successfully processed and settled ensuring customer satisfaction
24 hours
Claim settlement TAT
Time taken to process and settle a claim ensuring swift resolution for customers
30%
Increase in NPS
Measure of customer satisfaction indicating a significant improvement in customer satisfaction due to the insurance options offered
10%
Repeat purchase rate
Percentage of customers who return to make another purchase which shows that customers are coming back after embedding insurance
4.5/5
Customer delight rating
Happy Customers = Happy Business
