How Shiprocket, India’s Largest Seller Network, Embedded Shipment Protection at Scale

Partner Snapshot

Industry                           Logistics & Fulfilment Tech

User Base                        150K+ eCommerce Sellers

Shipment Type               Domestic eCommerce Shipments

‍Insurance Model            Embedded | Opt-in | Per-Shipment

Shiprocket is one of India’s largest tech-enabled logistics platforms, enabling sellers to manage shipping, tracking, and fulfilment across multiple courier partners from a single dashboard. As shipment volumes scaled, Shiprocket wanted to make shipment protection seamless, optional, and frictionless for sellers.

The Challenge

High-volume logistics meets manual insurance workflows

• Per-shipment marine insurance issuance was manual and time-consuming
• Sellers hesitated to opt for protection due to friction and delays
• Claims processing had high TAT and low transparency
• No unified view of policies issued vs claims raised
• ‍Protection needed to scale without slowing checkout or shipment creation

What the Platform Needed

• Seamless opt-in shipment protection
• Real-time policy issuance per shipment
• Zero disruption to seller workflows
• Digitised claims initiation and settlement
• Transparent reporting for sellers and ops teams

The Symbo Approach

End-to-end insurance automation for logistics scale

• Integrated Cover Gateway APIs directly into Shiprocket’s seller dashboard
• Enabled opt-in shipment protection before order confirmation
• Real-time transfer of shipment details to insurers for instant issuance
• Built a fully digital claims journey via Symbo dashboard
• Centralised visibility into issued policies and claims status
• Reduced claims turnaround time through automated workflows