About Shiprocket
Shiprocket is one of India’s largest tech-enabled logistics and fulfillment platforms that aims to democratize the eCommerce landscape of the country. With tie-ups with multiple courier companies, e-tailers can manage their orders and day-to-day operations, optimizing shipping, tracking, and much more from a single platform. Since its inception in 2017, they have acquired over 150K sellers and have grown more than tenfold in the total number of monthly shipments.
Stats
Challenges
Traditionally the process of issuing marine insurance per shipment was manual and time-consuming, discouraging sellers to opt for insuring their goods. The claims process is completely manual, and the turn-around time (TAT) for getting them settled has always been high, causing further dissatisfaction among the sellers.
Shiprocket and Symbo worked together to create an end to end platform that can automate the entire issuance and claims process.
Solution
Issuance Journey
Symbo’s Cover Gateway API, was integrated with Seller dashboard providing them an opt in to secure their goods before placing the shipment order. Shipment details were passed to the insurer in real-time for approval skipping the delay in policy issuance
Claims Journey
A complete digital flow was designed to initiate & settle claims for any shiprocket shipment, directly from Symbo dashboard. It also provided a complete view of issued policies & claims raised at one go.
With this integration, Symbo reduced TAT by 60%, providing a more efficient and seamless experience in initiating & raising claims with complete transparency.
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